Terminal Operating Systems (TOS) revolutionise terminal management by integrating financial data, optimising operations, and minimising errors. They streamline tasks, boost efficiency, and reduce carbon emissions. TOS fosters connectivity, drives strategic decision-making, and empowers departments with automated reporting. With centralised data management, TOS offers scalability and flexibility, including cloud-based solutions for simplified maintenance. In essence, TOS transforms operations for sustained success in a dynamic industry.
A TOS can improve the accuracy of charging and billing for a terminal’s services by integrating various financial data and providing real-time information on berth use, cargo handling, storage facilities and any other services provided. Automating repetitive tasks and data input reduces administrative overheads and the risk of human error, and speeds up the invoicing process. Real-time information ensures the invoice reflects all of the services used by the customer that require billing, improving the accuracy and timeliness of charges, and thereby improving customer satisfaction.
Terminals often operate under complex and varying billing rules, dictated by the type of cargo, customer contracts, and local regulations. Here, the TOS shines, as it can be configured to accommodate these rules, automatically applying the correct rates and discounts as needed. This not only reduces the risk of human error but also ensures accurate billing, avoiding missed revenue and minimising the potential for disputed charges. Moreover, by providing financial integration with third-party financial systems, the TOS ensures smooth data flow and a unified financial ecosystem.
A TOS is a game-changer when it comes to automating the distribution of tasks among staff and equipment. It does this based on real-time data, operational demands, and predefined criteria. This not only helps in efficiently utilising resources but also reduces the idle time of vessels and other vehicles operating within the terminal. This, in turn, contributes to sustainability goals by reducing carbon emissions.
Another benefit of a TOS is that it drives interoperability and terminal connectivity by coordinating activities and integrating services. One concept mentioned earlier was Electronic Data Interchange (EDI), which is used to communicate information between stakeholders about cargo status electronically. A TOS should act as an open network, connecting all systems and facilitating a continuous data flow between them. A TOS collects all information on vessel arrivals, cargo loading/unloading schedules, and documentation processing, combines this data and automatically generates and shares detailed reports and analytics among stakeholders.
Providing insights on performance metrics, operational efficiency, and compliance status, a TOS supports different terminal departments with strategic planning, better decision-making, and continuous improvement by continuously delivering accurate information. Advanced terminal operating systems are also looking at ways to overcome communications challenges between maritime and inland logistics facilities, essential for efficient process optimisation within the supply chain.
A TOS also centralises data management. This is particularly important in the general cargo segment due to the complexities of managing different types of cargo with other requirements. A TOS can offer scalable and flexible services with both on-premise and cloud versions. Cloud versions can be managed by the service provider, shifting the infrastructure, maintenance, support and upgrades to the provider while providing all the operational benefits to the terminal. Cloud platforms also facilitate data backup, disaster recovery, and continuous system updates without significant downtime
For a more detailed understanding and exploration of the topics covered in this article, refer to our report, commissioned by Kaleris. Gateways of Tomorrow: Exploring the business value of digital transformation for general cargo terminals. You can download the full report below:
